1. Full Refund Scenarios
You are entitled to a 100% full refund of your deposit in the following cases:
- No writer is assigned to your order within 24 hours of payment
- The writer fails to deliver by the agreed deadline
- You cancel the order before a writer is assigned
- A technical error results in a duplicate charge
2. Partial Refund Scenarios
A partial refund (50% of deposit) may be issued when:
- Work is delivered but does not meet the original instructions after 2 revision attempts
- A dispute is opened and admin determines partial fault on both sides
- Order is cancelled after a writer has been assigned but before work begins
3. No Refund Scenarios
Refunds will not be issued when:
- You have already approved the delivered work
- The order has been auto-approved (72 hours after delivery with no action)
- The refund request is made after 7 days of delivery
- The work meets the original instructions but you changed your requirements
- The refund request is based on academic outcome (grades received)
4. How to Request a Refund
To request a refund:
- Log in to your client dashboard
- Go to the relevant order
- Click "Open Dispute" and describe the issue
- Admin will review within 24–48 hours and issue a resolution
Alternatively, contact us directly at writerhub97@gmail.com or WhatsApp +254 716 603 371.
5. Refund Processing Time
Approved refunds are processed within 3–7 business days back to your original payment method. Bank transfer refunds may take up to 10 business days depending on your bank.
6. Disputes
All disputes are reviewed by ScholarConnect admin. We aim to be fair to both clients and writers. Admin decisions are final. We reserve the right to request evidence from both parties before issuing a resolution.