Privacy Policy

1. Information We Collect

We collect the following information when you use ScholarConnect:

• Account information: name, email address, password (encrypted)
• Order information: assignment details, instructions, files uploaded
• Payment information: transaction amounts, payment method type (we do not store full card numbers)
• Usage data: IP address, login times, browser type, pages visited
• Communications: messages sent through our platform messaging system

2. How We Use Your Information

We use collected information to:

• Provide and operate the ScholarConnect platform
• Process orders and payments
• Match clients with qualified writers
• Send order updates and notifications via email
• Detect and prevent fraud and abuse
• Improve our platform and user experience
• Comply with legal obligations

3. Anonymity Between Users

ScholarConnect protects the identities of both clients and writers. Client personal details (name, email, institution) are never shared with writers. Writers are identified only by their platform username. Any attempt to share personal contact information through our messaging system is automatically flagged and reviewed.

4. Data Sharing

We do not sell your personal data. We may share data with:

• Payment processors (to process transactions securely)
• Email service providers (to send notifications)
• Law enforcement (if required by law)

5. Data Security

We use industry-standard security measures including encrypted connections (HTTPS), hashed passwords, and row-level security on our database. However, no system is 100% secure — please use a strong, unique password for your account.

6. Data Retention

We retain your account data for as long as your account is active. Order records are retained for 3 years for legal and accounting purposes. You may request deletion of your account and personal data by contacting us — subject to legal retention requirements.

7. Cookies

We use essential cookies to maintain your login session. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, but this may affect platform functionality.

8. Your Rights

You have the right to: access your personal data, correct inaccurate data, request deletion of your data, and withdraw consent at any time. To exercise these rights, contact us at writerhub97@gmail.com.

9. Children's Privacy

ScholarConnect is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has created an account, please contact us immediately.

10. Contact

For privacy questions or requests, contact: writerhub97@gmail.com or WhatsApp +254 716 603 371.